Business process automation
AI-assisted business process
Challenge
Staff retype the same facts from email into a spreadsheet and then into a system of record. Mistakes surface after a customer has already been told the wrong status.
Proposed approach
Map the path of one transaction, separate the steps a rule can prepare from the steps a person must approve, and keep a record of what the model was allowed to see.
- Tools and references
- Workflow orchestration · An existing business API · A human review queue · A written evaluation set
- Collaboration
- One member documents the business rules with the operator of the process. A second builds the integration. A third reviews failures before anyone calls the flow reliable.
- Deliverables
- Process map · Decision rules · Data-handling limits · Review checklist
